What happens if I don’t receive my package?

If you do not get your package two days after the expected arrival date, contact us. We will file a trace with Canada Post. Once filed, Canada Post conducts an investigation that can take up to two weeks to complete. If located, you will receive it a few days later. If Canada Post is unable to find your package, we will send you a one-time replacement free of charge or offer Points equal to the dollar value of your missing package.

How do I track my order?

You will receive a Canada Post tracking number in your order confirmation email. Please use the link within the email to track your order.

How long will it take to receive my order?

Typically 1-2 business days. If you live in a remote area, it may be a few more days. Canada Post manages the shipping of your package. We will not refund your shipping amount if Canada Post is late on delivery.

When will you ship my order?

If we receive payment by 12 pm PST, we will ship the SAME business day. If your order is received after 12 pm PST, your order will ship the following business day. Orders received on Friday, Saturday and Sunday will ship on Monday.

How is the order packaged?

All our orders come packaged in double vacuum-sealed bags packed inside a discreet box. There is no indication from the exterior of the package to indicate the contents of the order. The package is finished with a poly tear-proof mailer bag to prevent tampering or damage during shipping.

How much is shipping?

BC Residents: $7.50 for orders under $99, free for orders more than $99
Rest of Canada: $15 for orders under $99, free for orders more than $99