What happens if I don’t receive my package?

What happens if I don’t receive my package?

If you do not get your package two days after the expected arrival date, contact us. We will file a trace with Canada Post. Once filed, Canada Post conducts an investigation that can take up to two weeks to complete. If located, you will receive it a few days later. If Canada Post is unable to find your package, we will send you a one-time replacement free of charge or offer Points equal to the dollar value of your missing package.

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