FAQ

Most Frequently Asked Questions and Answers

ORDERING AND PAYMENT

How do I cancel, modify, or return my order?

Please contact us at [email protected] to cancel, modify, or return an order.

How does your loyalty program work?

How does your loyalty program work?

Are my payments secure?

Yes. Our site is secure through SSL to make your transactions as safe as possible.

What payment methods are accepted?

We accept email money transfer through Interac e-transfer.

How do I make an order?

As you browse through our online dispensary, click “Add to Cart” as you find items you wish to purchase. Continue shopping until you have everything you need. When ready, go to your cart to finish the checkout process.We only accept email money transfers from Canadian bank accounts. Once you submit your order, we send you a confirmation email with the details on how to submit an e-transfer. Once we receive the e-transfer, we process the order. It’s as simple as that!

Who is eligible to purchase on your site?

You must be a Canadian resident, over the age of 19 to order. We request all customers submit identification with an initial order. No medical card is required.

Is it safe to order from your website?

We have a long history as a Canadian online dispensary. Don’t believe it? Check out our reviews on Weedmaps! My Pure Canna takes every precaution to keep your data safe and confidential. Our packaging is professional and discreet, and all of our transactions are encrypted.

SHIPPING AND DELIVERY

What happens if I don’t receive my package?

If you do not get your package two days after the expected arrival date, contact us. We will file a trace with Canada Post. Once filed, Canada Post conducts an investigation that can take up to two weeks to complete. If located, you will receive it a few days later. If Canada Post is unable to find your package, we will send you a one-time replacement free of charge or offer Points equal to the dollar value of your missing package.

Can I ship it to the nearest Canada Post Office?

Yes, this is possible! You’ll have to sign up for Canada Post’s Flex Delivery service and use the address they provide.

How do I track my order?

You will receive a Canada Post tracking number in your order confirmation email. Please use the link within the email to track your order.

How long will it take to receive my order?

Typically 1-2 business days. If you live in a remote area, it may be a few more days. Canada Post manages the shipping of your package. We will not refund your shipping amount if Canada Post is late on delivery.

When will you ship my order?

If we receive payment by 12 pm PST, we will ship the SAME business day. If your order is received after 12 pm PST, your order will ship the following business day. Orders received on Friday, Saturday and Sunday will ship on Monday.

What about shipments to Nunavut, Northern Quebec, and the Northwest Territories?

Unfortunately, we experience a much higher percentage of postal thefts when shipping to Nunavut, Northern Quebec, and the NWT. We cannot offer any delivery guarantees if you live in these areas, and you will be ordering at your own risk. If your order is stolen or lost, we reserve the right not to replace it.

How is the order packaged?

All our orders come packaged in double vacuum-sealed bags packed inside a discreet box. There is no indication from the exterior of the package to indicate the contents of the order. The package is finished with a poly tear-proof mailer bag to prevent tampering or damage during shipping.

Where do you ship to?

We only ship within Canada.

How much is shipping?

BC Residents: $7.50 for orders under $99, free for orders more than $99
Rest of Canada: $15 for orders under $99, free for orders more than $99

What shipping methods do you offer?

We only ship through Canada Post with Xpresspost.

I didn’t get an email confirmation?

Please check your spam or junk box. Please double check your account details to ensure your email address is correct.

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